{"id":694,"date":"2024-09-03T16:52:42","date_gmt":"2024-09-03T14:52:42","guid":{"rendered":"https:\/\/genyum.com\/?page_id=694"},"modified":"2025-07-25T10:07:26","modified_gmt":"2025-07-25T08:07:26","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/genyum.com\/en\/terminos-y-condiciones\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"694\" class=\"elementor elementor-694\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a52918a e-con-full e-flex e-con e-parent\" data-id=\"a52918a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3e67410 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"3e67410\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bed469 e-con-full e-flex e-con e-child\" data-id=\"6bed469\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b466f38 e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"b466f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal_mobile&quot;:&quot;stretch&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"189165368\" aria-label=\"Pesta\u00f1as. Abre elementos con Intro o Espacio, ci\u00e9rralos con Escape y navega con las fechas.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1891653681\" data-tab-title-id=\"e-n-tab-title-1891653681\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1891653681\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFirst name <br>COMPANY NAME <br>ADDRESS <br>EMAIL &amp; OTHER\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1891653682\" data-tab-title-id=\"e-n-tab-title-1891653682\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1891653682\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWHEN <br>REFERENCE<br> IS MADE TO <br>PRICES\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1891653683\" data-tab-title-id=\"e-n-tab-title-1891653683\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1891653683\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSHIPPING <br>ORDERS\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1891653684\" data-tab-title-id=\"e-n-tab-title-1891653684\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1891653684\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCHANGES &amp;<br> RETURNS\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1891653681\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1891653681\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-288b23e e-flex e-con-boxed e-con e-child\" data-id=\"288b23e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6583fdf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6583fdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>GENYUM FRAGRANCES, S.L.<br \/>CIF: B13971114<br \/>Calle de les Moles 10, 2\u00ba 3\u00aa, 08002\u2013 Barcelona (Espa\u00f1a)<br \/><a href=\"mailto:contact@genyum.com\">contact@genyum.com<\/a><br \/>Establish contact form.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1891653682\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1891653682\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-9073bdb e-flex e-con-boxed e-con e-child\" data-id=\"9073bdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f500ef elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8f500ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"margin-int-parrag\">Clear and accurate information will be provided on the price of the product or service, indicating whether or not it includes applicable taxes and, where appropriate, shipping costs.<\/p>\n\n<p class=\"margin-int-parrag\">\u2013 Price of 100 ml fragrances. Including VAT.<\/p>\n\n<p class=\"margin-int-parrag\">\u2013 Shipping is included in the price.<\/p>\n\n\u2013 Provide the customer service email contact@genyum.com\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1891653683\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1891653683\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\"elementor-element elementor-element-9414731 e-flex e-con-boxed e-con e-child\" data-id=\"9414731\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f2c9c8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5f2c9c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"margin-int-parrag\"><strong>TIEMPO DE ENTREGA<\/strong><\/p>\n\n<p class=\"margin-int-parrag\">\u2013 National orders: 15 working days.<br>\n\u2013 Orders to the European Union: 15 working days.<\/p>\n\n<p class=\"margin-int-parrag\">Shipping is free for orders over 150 euros. The shipping cost is paid by Genyum.<\/p>\n\n<p class=\"margin-int-parrag\">We ship to countries within the European Union.<\/p>\n\nAs soon as we have processed the shipment we will send you a link to the shipping company with the tracking number.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1891653684\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1891653684\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\"elementor-element elementor-element-2ca8ffc e-flex e-con-boxed e-con e-child\" data-id=\"2ca8ffc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dadfff elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8dadfff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"margin-int-parrag\">For those orders placed on genyum.com, you have a period of 15 days from the shipment of the order to return it, the cost of the return will be borne by the customer.<\/p>\n\n<p class=\"margin-int-parrag\">The product must be in the same condition as it was received: it must retain the complete original packaging, including the plastic wrap. Once the condition of the product has been confirmed, we will proceed to refund the full amount within 10 working days to the account from which the order was placed.<\/p>\n\n<p class=\"margin-int-parrag\">If, unfortunately, the packaging is broken during shipment, please send us a photograph to contact@genyum.com.<\/p>\n\n<p class=\"margin-int-parrag\">The steps to follow for the return are:<\/p>\n\n<p class=\"margin-int-parrag\">1. Send an e-mail to\u00a0<a href=\"mailto:contact@genyum.com\">contact@genyum.com<\/a>\u00a0with the following information:<\/p>\n<ul>\n \t<li>Subject: perfume return. Order n\u00ba XXXX<\/li>\n \t<li>Body of the e-mail:\n<ul>\n \t<li>Order number<\/li>\n \t<li>Number of products to be returned.<\/li>\n \t<li>Reason for return<\/li>\n \t<li>Include photograph in case it has suffered breakage in transport.<\/li>\n \t<li class=\"margin-int-parrag\">Name and Surname, Telephone and e-mail contact.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"margin-int-parrag\">2. You will receive an e-mail confirming the return with the details to be included in the package.<\/p>\n\n<p class=\"margin-int-parrag\">3. Pack the product you wish to return together with the invoice and send it to the address indicated in the e-mail (point 2).<\/p>\n\nGenyum perfumes purchased in other perfumeries, will follow the return policy of each one of them.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nombre o raz\u00f3n social, domicilio, email, otros Cuando se haga referencia a precios ENV\u00cdO DEL PEDIDO CAMBIOS Y DEVOLUCIONES GENYUM FRAGRANCES, S.L.CIF: B13971114Calle de les Moles 10, 2\u00ba 3\u00aa, 08002\u2013 Barcelona (Espa\u00f1a)contact@genyum.comEstablecer formulario de contacto. Se facilitar\u00e1 informaci\u00f3n clara y exacta sobre el precio del producto o servicio, indicando si incluye o no los impuestos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-694","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/pages\/694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/comments?post=694"}],"version-history":[{"count":0,"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/pages\/694\/revisions"}],"wp:attachment":[{"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/media?parent=694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}