{"id":602,"date":"2024-09-02T15:32:42","date_gmt":"2024-09-02T13:32:42","guid":{"rendered":"https:\/\/genyum.com\/?page_id=602"},"modified":"2025-07-25T11:17:15","modified_gmt":"2025-07-25T09:17:15","slug":"faqs","status":"publish","type":"page","link":"https:\/\/genyum.com\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"602\" class=\"elementor elementor-602\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fe0721 e-con-full e-flex e-con e-parent\" data-id=\"1fe0721\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c0c9a8d e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"c0c9a8d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41a71d3 e-con-full e-flex e-con e-child\" data-id=\"41a71d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ff6e4 e-n-tabs-none elementor-widget elementor-widget-n-tabs\" data-id=\"e4ff6e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"240121572\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2401215721\" data-tab-title-id=\"e-n-tab-title-2401215721\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2401215721\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tHOW LONG WILL IT TAKE TO RECEIVE MY ORDER?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2401215722\" data-tab-title-id=\"e-n-tab-title-2401215722\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2401215722\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWHERE CAN I FIND A GENYUM PRODUCT NEAR ME?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2401215723\" data-tab-title-id=\"e-n-tab-title-2401215723\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2401215723\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWHAT ARE YOUR DELIVERY METHODS AND POLICIES?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2401215724\" data-tab-title-id=\"e-n-tab-title-2401215724\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2401215724\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDO YOU ACCEPTED RETURNS?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2401215725\" data-tab-title-id=\"e-n-tab-title-2401215725\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2401215725\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tHOW DO I CONTACT CUSTOMER SERVICE? \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2401215721\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2401215721\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-9b692d6 e-flex e-con-boxed e-con e-child\" data-id=\"9b692d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be9d9c8 elementor-widget elementor-widget-text-editor\" data-id=\"be9d9c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Orders are dispatched within 15 working days from the date the order is placed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2401215722\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2401215722\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-d8371d4 e-flex e-con-boxed e-con e-child\" data-id=\"d8371d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b09eb1f elementor-widget elementor-widget-text-editor\" data-id=\"b09eb1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you\u2019re in any of the following countries, you can place your order online.<br \/>Xipre, Austria, Alemania, B\u00e9lgica, Bulgaria, Chipre, Croacia, Dinamarca, Eslovenia, Eslov\u00e0quia, Espa\u00f1a, Estonia, Finlandia, Francia, Grecia, Holanda, Hungria, Islandia, Italia, Lenonia, Lituania, Luxemburgo, Malta, Polonia, Portugal, Rep\u00fablica Checa, Rumania, Suecia.<\/p><p>Otherwise, or if you would like to see the product in-store, please contact us through <a href=\"https:\/\/genyum.com\/en\/contacto\/\">CONTACT<\/a> to find the nearest store to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2401215723\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2401215723\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\"elementor-element elementor-element-718e926 e-flex e-con-boxed e-con e-child\" data-id=\"718e926\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39e7d72 elementor-widget elementor-widget-text-editor\" data-id=\"39e7d72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Delivery is free on all orders over \u20ac150. All our orders are delivered via ground transportation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2401215724\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2401215724\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\"elementor-element elementor-element-1957489 e-flex e-con-boxed e-con e-child\" data-id=\"1957489\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-957b610 elementor-widget elementor-widget-text-editor\" data-id=\"957b610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>GENYUM accepts returns within 15 days of delivery.<\/p><p>Please note that all items must be returned unused, authentically labelled and in their original packaging. If the returned items are not in a condition to be resold, we will not accept your return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2401215725\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2401215725\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\"elementor-element elementor-element-3ab2a49 e-flex e-con-boxed e-con e-child\" data-id=\"3ab2a49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03cd453 elementor-widget elementor-widget-text-editor\" data-id=\"03cd453\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please visit our <a href=\"https:\/\/genyum.com\/en\/contacto\/\">CONTACT<\/a> page. Our team will get in touch with you as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00bfCU\u00c1NTO TARDAR\u00c1 EN LLEGAR MI PEDIDO? \u00bfD\u00d3NDE PUEDO ENCONTRAR UN PRODUCTO GENYUM CERCA DE M\u00cd? \u00bfCU\u00c1LES SON SUS M\u00c9TODOS Y POL\u00cdTICAS DE ENV\u00cdO? \u00bfSE ACEPTAN DEVOLUCIONES? \u00bfC\u00d3MO PUEDO CONTACTAR CON EL SERVICIO DE ATENCI\u00d3N AL CLIENTE? Los pedidos se env\u00edan en un plazo de 15 d\u00edas laborables a partir del d\u00eda en que se realiza [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-602","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/pages\/602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/comments?post=602"}],"version-history":[{"count":0,"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/pages\/602\/revisions"}],"wp:attachment":[{"href":"https:\/\/genyum.com\/en\/wp-json\/wp\/v2\/media?parent=602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}